Customer Agreement

When you request a creator's work, provide complete, lawful, and respectful instructions. Include the occasion or purpose, requested format, deadline, references, intended use, names or pronunciations where relevant, and any non-negotiable requirements before the creator accepts. Do not send credentials, payment-card details, government identification, or other sensitive information that is not needed for the work.

A creator may accept, decline, propose changes, or ask a reasonable question before work begins. A request becomes binding only when the creator accepts and the applicable payment or confirmation requirement is met. Any material change to scope, deadline, usage, or rights should be confirmed in the Foleo record before the creator starts or continues work.

You may not request unlawful, unsafe, hateful, sexually exploitative, harassing, deceptive, impersonating, privacy-invasive, or otherwise prohibited content. Do not ask a creator to make a false endorsement, reveal private information, impersonate a real person, contact a third party without permission, provide regulated advice, or create content that violates another person's rights.

Foleo and the creator may refuse, pause, or report a request that violates these rules. A refusal based on lawful safety, rights, or policy concerns does not by itself entitle you to work that cannot be provided.

The price, platform fees, payment method, and any taxes or currency information shown before payment apply to that transaction. Payment status, refund eligibility, and creator payout are handled under the Payment Rules and the accepted transaction record. Foleo's payment tracking is not legal escrow.

Do not initiate a chargeback, payment reversal, or duplicate payment claim for a matter that should first be handled through the Foleo dispute workflow, unless applicable law or a payment provider requires you to do otherwise. If a payment provider, Foleo, or a counterparty determines that a refund or reversal is appropriate, related payment and payout records may be adjusted or delayed.

Review a delivery within the stated review window. If it does not meet the accepted scope, request a revision that clearly identifies the issue and stays within the included revision terms. A new concept, different message, added deliverable, or late change may be outside the original scope and may require a new agreement or price.

If you take no action during the configured review window, Foleo may move the delivery into payout review under the accepted workflow. That status change does not mean Foleo automatically transfers money, but it may affect the creator's eligible payable balance. Raise a serious dispute promptly with relevant evidence rather than delaying without explanation.

Unless the accepted record expressly grants commercial, advertising, public, editing, resale, or perpetual rights, a personal booking is for your personal, non-commercial use. You may not repost, edit, distribute, sell, train an AI system on, or use the work to promote a business without the rights stated in the accepted record or separate permission from the creator.

You must not remove a creator's required attribution or paid-promotion disclosure, falsely claim that you made the work, or use the work in a manner that violates law, platform rules, or another person's rights.

Reviews must reflect your genuine, first-hand experience with a completed Foleo transaction. Do not offer or demand compensation for a review, fabricate a review, threaten a creator with a review, or publish personal information. Foleo may delay, remove, or investigate reviews that appear deceptive, abusive, retaliatory, or unrelated to the work.

Use messages and disputes respectfully and in good faith. Foleo may review the accepted record, messages, evidence, delivery history, payment status, and relevant policy concerns to help resolve a dispute. A dispute is not a substitute for changing your mind about work that meets the accepted scope.