Privacy Policy

This Privacy Policy explains how Foleo handles personal information when you visit or use the Service. It applies to public visitors, account holders, creators, brands, customers, organization teammates, and people who contact Foleo about the Service.

For information Foleo processes to operate its own Service, Foleo generally acts as the organization deciding the purposes and means of processing. A brand or creator may separately control information it collects outside Foleo or uses under its own agreement; that party's own privacy notice may apply to that separate processing.

Foleo collects information you provide directly, including your name, email address, account role, profile details, public-facing media, package or campaign information, messages, support requests, files, request instructions, reviews, payment references, and information you submit for verification, moderation, disputes, or appeals.

Foleo also creates operational records from your use of the Service, such as account and security events, legal acceptances, activity and notification records, transaction and payout statuses, delivery and approval records, audit entries, and marketplace analytics. Payment processors may provide payment, refund, chargeback, transfer, or verification status; Foleo is not intended to receive or store full card numbers or card security codes.

When you connect an approved service or authenticate through an approved provider, Foleo may receive the account information, authorization state, and other data that connection is permitted to share. Public social links and platform information you place in your profile may be visible to other users or the public according to your settings.

Foleo uses information to provide and secure accounts; display public creator profiles; match users with offers and opportunities; run requests, campaigns, Clip Briefs, deliveries, reviews, and payment records; communicate service updates; respond to support; enforce policies; investigate fraud and abuse; and improve reliability and usability.

Foleo may use limited, aggregated, or de-identified information to understand marketplace demand and improve the Service. We do not use special-category or sensitive personal characteristics to calculate creator trust scores. We do not make solely automated decisions that determine a serious enforcement or payout outcome; those outcomes require human review.

Information is shared only as needed for the relevant workflow. A public creator profile may display the creator's chosen public identity, bio, portfolio, packages, public social links, and other information the creator makes public. Counterparties may see the information necessary to evaluate, complete, support, review, or resolve their shared transaction.

Foleo may share information with service providers that support hosting, authentication, database and storage, payment processing, email delivery, monitoring, security, analytics, and customer support. Those providers receive access only as needed for their services and are expected to protect the information under applicable contractual or legal obligations.

Foleo may also disclose information when required by law, to protect rights or safety, to investigate fraud or policy violations, to enforce agreements, or in connection with a corporate transaction. Brand CRM notes, private evidence, internal moderation notes, payment-provider payloads, and private verification evidence are restricted to authorized personnel and are not shown on public creator profiles.

Foleo uses authentication and security mechanisms necessary to run the Service and may use limited service analytics to understand performance and reliability. Do not rely on the Service to block all browser, device, or network logging performed by your own browser, operating system, internet provider, or third-party platform.

Foleo's first-party campaign tracking links are designed to minimize collection: the workflow does not intentionally retain raw IP addresses, keeps user-agent information coarse, flags likely bots, and deduplicates repeat clicks. Tracking records are used for attribution and operational analysis, not to build a data-broker profile of visitors.

Foleo retains information for as long as reasonably necessary to provide the Service, complete and defend transactions, comply with legal, tax, accounting, payment-provider, fraud-prevention, and audit obligations, resolve disputes, and enforce agreements. Deleting an account or withdrawing marketing consent does not require deletion of records that Foleo must retain for those purposes.

Foleo uses role-based access controls, authentication, encryption in transit where supported by service providers, restricted storage access, audit records, and other reasonable safeguards designed for the information involved. No system is perfectly secure. You should use a unique password, protect recovery methods, and avoid sending sensitive information that is not needed for a marketplace workflow.

You can use the Privacy Center to export account data, correct profile information, control public creator visibility, adjust in-app and email notifications, manage optional marketing consent, see connected services, and request deletion. You can opt out of marketing at any time without affecting transactional or safety communications needed to operate your account or an active transaction.

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability, or information about certain processing. Foleo may ask for enough information to verify the request and may limit, delay, or deny a request where the law allows, including when records must be retained, another person's rights would be affected, or the request is excessive or fraudulent.

Foleo is not directed to children and is intended only for people at least 18 years old. Do not create an account for a child or knowingly submit a child's personal information. If Foleo learns that it has collected personal information from a child in violation of applicable law, it will take appropriate steps to delete or restrict that information.

The Service may be operated with providers in countries other than where you live, and your information may be processed in those locations subject to applicable safeguards and law. Foleo may update this Policy when its practices or legal obligations change. Material changes will be versioned and, where appropriate, require renewed acceptance. Use the Privacy Center or applicable support workflow for privacy questions or requests.